Senior Heating and Cooling Technician Installer

Position summary: We are seeking a skilled and professional Heating and Cooling Technician that leads by example in the field. This role is critical in ensuring top-tier installations, repairs, and maintenance, while mentoring apprentices and supporting company standards across every job site. You take pride in delivering exceptional customer experiences, maintain a high level of organization and professionalism, and communicate clearly and respectfully with both team members and customers.

Key Responsibilities

Technical Excellence and Compliance

• Perform accurate and code-compliant installations, repairs, and planned maintenance of heating and cooling systems.
• Ensure all parts provided for the job are properly installed.
• Upload clear and complete before-and-after pictures and videos of each job.
• Take updated pictures in ServiceTitan at the beginning of each job to show job site conditions.

Leadership and Training

• Provide apprenticeship training and hands-on mentorship to junior technicians and apprentices.
• Lead by example through professional behaviour, clear communication, and quality workmanship.

Site and Vehicle Management

• Maintain a clean, organized, and professional job site at all times.
• Ensure vehicles are kept clean, organized, and properly stocked with necessary tools and supplies.
• Take responsibility for managing and organizing job-related supplies.
• Leave behind lawn signs, company magnets, stickers, manual holders, and pens as part of our brand marketing strategy.
• Take videos and pictures to support our marketing initiatives.

Customer Experience

• Deliver a 5-star customer experience through respectful, kind, and professional communication.
• Communicate clearly with customers to explain work performed and answer questions.
• Leave their home cleaner and better than you found it. At the beginning of each job, have a conversation about what is going to happen and ask about things like bathroom access and parking.

Administration and Communication

• Ensure timely, accurate completion of all job-related administrative tasks, including job notes, photos, forms, and invoices in ServiceTitan.
• Maintain clear, prompt communication with Dispatch regarding job progress, delays, or additional needs.
• Follow directions from the Owners and VP consistently and thoroughly.

Professionalism and Team Culture

• Wear a clean, professional uniform daily.
• Practice and promote kind, respectful communication with customers and team members.
• Uphold company values and standards as a field leader and brand ambassador.

Qualifications

• Minimum 2 years of residential heating and cooling installation, service, or maintenance experience.
• Valid driver's license with a clean driving record.
• Proficient in using ServiceTitan or similar field service software.
• Strong knowledge of heating and cooling codes and best practices.
• Excellent time management, organizational, and communication skills.
• Demonstrated leadership experience and ability to train others.

What We Offer

• Competitive compensation.
• Company vehicle and phone.
• Ongoing training and advancement opportunities.
• A supportive team environment focused on growth and excellence.