New installations
New installations can include up to 12 years of parts and labour coverage. Eligibility and conditions apply, including keeping up annual maintenance, and your written quote spells out exactly what your system carries.
Warranties & Coverage
Warranties and Coverage
Rep-Air's warranty coverage on new installations and service work, our No Lemon Guarantee, and what our workmanship promise means before you approve a repair or replacement.
What we cover
Written on your quote before you sign, so there is nothing to guess at afterwards.
Repairs
Repairs are covered under the applicable manufacturer's warranty on the part, traditionally around 12 months depending on the manufacturer and product.
No Lemon Guarantee
If we install a new unit and it continues to fail, our No Lemon Guarantee means we work with the manufacturer to replace the unit. Conditions apply.
Our workmanship promise
If we recommend replacing a part or a piece of equipment, we will provide detailed readings from industry specific meters, pictures of any concerns, and a full write up detailing our estimates for repairs and replacements, depending on the equipment's age and condition.
You approve the price before any work begins, and nothing depends on taking our word for it. Every reading and photo is yours to keep.
Getting the longest life out of your equipment
The longest equipment life starts with a quality installation and continues with professional maintenance. The installation is the foundation; maintenance protects it.
- Hire only certified companies with Red Seal technicians who are trained in HVAC. That is a different trade from a plumber or a gas fitter, and it matters.
- Schedule annual maintenance on new equipment. It is also part of keeping your installation coverage valid, and it is what a maintenance plan is for.
- Change filters as often as the manufacturer requires.
Warranty questions
What warranty does Rep-Air offer on a new installation?
New installations can include up to 12 years of parts and labour coverage. Eligibility and conditions apply, including keeping up annual maintenance, and your written quote spells out exactly what your system carries.
What is covered if a part fails after a service call?
Repairs are covered under the applicable manufacturer's warranty on the part, traditionally around 12 months depending on the manufacturer and product.
What happens if a new unit keeps failing?
That is what our No Lemon Guarantee is for. If we install a new unit and it continues to fail, we work with the manufacturer to replace the unit. Conditions apply.
How do I know a replacement is really necessary?
Before we recommend replacing a part or a piece of equipment, you get detailed readings from industry specific meters, pictures of any concerns, and a full write up detailing our estimates for repairs and replacements, based on the age and condition of the equipment.
How do I get the longest life out of my equipment?
It starts with a quality installation and continues with professional maintenance. Choose a qualified HVAC installer who sizes, installs, and commissions the system properly, then schedule annual maintenance and change filters as often as the manufacturer requires.
Questions about your coverage?
Call (778) 728-1956 and reference your original visit. We will pull up the job and tell you exactly what is covered.
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